Support Services

Application Support Analyst



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Within this role you will work alongside public safety departments, and developers. You will act as the liaison between the two parties to improve workfolows, provision access, support and enhance the public safety application. You will not be required to develop code yourself, but any exposure/understanding of coding principles would be a benefit.

Top 3 skills:

  • Experience supporting a system/ application
  • Understanding of IT best practices
    • when to make improvements
    • Knowledge of what can and can't be developed
  • Communication skills
    • Knowing how to translate needs of the users to the developers
    • Taking initiatives to reach out and connect the appropriate people

Nice to haves:

  • Past public safety experience
  • understanding of business process workflows

Day to Day:

  • You'll be working alongside public safety teams and internal dev teams to support, enhance, and maintain the application
  • Working with programs such as Agency Web & Dispatch systems


  • Coordinates with developers in communicating and identifying information systems architecture, development processes, and methodology for new enhancements and developments
  • Leads system design activities or reviews system designs to ensure that applications solutions will exhibit high levels of performance, security, scalability, maintainability, appropriate reusability and reliability upon deployment
  • Leads technology and product general assessments, detailed evaluations, and final selections Prioritizes work and delegates tasks to additional personnel
  • ¬†Oversees work assigned to information systems architecture functions including web design and database administration Analyzes, designs, programs, unit tests, mentors developers and ensures work is well documented
  • Develops, enhances, troubleshoots, and maintains custom web based applications and web services Meets with clients to gather information systems requirements and discuss solution options
  • Supports and analyzes current custom applications including performance, diagnosis and troubleshooting of issues, and designs solutions to resolve issues Utilizes debugging tools to resolve application issues
  • Develops web services according to information system design Estimates project timelines and schedules
  • Develops custom queries and stored procedures to support data extraction and detailed data analysis
  • Works in close coordination with IT team members to ensure efficient operation of the department Serves as backup to other technology team members

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.


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