Infrastructure

Associate Systems Monitoring Analyst

Contract-to-Hire

Brooksource

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Associate Systems Monitoring Analyst

 

Brooksource is hiring an Associate Systems Monitoring Analyst that will provide eyes on glass IT infrastructure services and support to internal and external customers. This position will provide solutions to a variety of technical problems of moderate scope and complexity. You will be taking calls and assisting in troubleshooting networks, systems, and applications. Individuals will also assist with the development of new procedures and processes in accordance with confidentiality, security, regulatory compliance and policy requirements.

Required Qualifications:

  • Bachelor’s or Associate degree in Computer Science or related field
  • Understanding of UNIX, Linux, Windows, and Network administration and configuration
  • Technical troubleshooting experience
  • Unix command knowledge
  • Ability to work in a 24/7 environment
  • Experience with Network, System, or Application Management tools, preferred

Responsibilities:

  • Handle incoming calls from multiple users and triage and escalates issues
  • Monitor the environment using ServiceNow ticketing system
  • Troubleshoot and fix Unix and Linux hardware and software problems as they occur
  • Work with other system administrators, engineers and vendors to resolve hardware and software issues.
  • Work in a fast-paced, high pressure environment under minimum supervision to facilitate

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2107-112922

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