AV Business Analyst



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1.    Defining Configuration Specifications and Business Analysis Requirements:

o   Collaborate with stakeholders to understand AV technology needs.

o Define configuration specifications for Cisco Video Conference systems managed via Control Hub, Microsoft Teams meetings, and conference room technology (control, video, and audio).

o   Gather business analysis requirements to align AV solutions with organizational goals.

2.    Quality Assurance:

o   Perform quality assurance checks on AV systems and processes.

o   Ensure AV solutions meet performance standards and user expectations.

o   Align IT with project team for multiple building projects

3.    Technical Troubleshooting:

o   Investigate, troubleshoot, and remediate AV-related issues.

o   Provide recommendations to the team for improvements.

4.    Contractor Management:

o   Coordinate with contracted companies for AV installations, upgrades, and ongoing support.

o   Ensure timely project execution and adherence to quality standards.

System Experience:

Cisco Video Conferencing systems managed via Control Hub

Microsoft Teams Meetings and Events

Conference room technology – control, video and audio

Structured voice and data cabling

Requirements and Skills:


Previous experience in Business / Systems Analysis or Quality Assurance.

Experience with Cisco Video Conference solutions and Microsoft Teams meetings

Experience with structured voice and data cabling

Proficiency in eliciting requirements and testing.

Strong written and verbal communication skills.

Core Competencies:


Takes ownership and acts with integrity.

Drives operational excellence for customers.

Builds strong, collaborative relationships.

Cultivates innovation and embraces change.

Thinks strategically and exercises sound judgment.

Preferred Certifications:

AV technology specialist

Certification | BICSI – Installer & Technician, DCDC

Certification | BICSI – RTPM, RCDD

For over 16 years, Brooksource has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Brooksource finds the people best-suited for your business. When you work with us, we work with you. That’s the Brooksource promise.

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


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