Brooksource
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Title: Avaya Voice Engineer
Location: 4151 Bridgeway Ave., Columbus, OH 43219
Hours: 2nd Shift, (8 hours between 12 PM – 12 AM)
Duration: Contract (1 Year+)
Pay: $45-55/hr
Client: Private Aviation Client
Brooksource is looking to hire an Avaya Voice Engineer to support our Private Aviation client's existing Avaya network. You’ll be responsible for troubleshooting, configuring, and optimizing the Avaya system ensure maximum performance, reliability, and availability. They’ll also be responsible for collaborating with cross-functional teams to integrate Avaya voice systems with other technologies, such as contact center applications, unified communications platforms, and network infrastructure.
Tasks and Responsibilities:
• Responsible for customer facing support of the telephony infrastructure.
• Support of Avaya-based voice communication solutions, including Avaya Aura Communication Manager, Session Manager, System Manager, and associated components.
• Configure, optimize, and troubleshoot Avaya voice systems to ensure maximum performance, reliability, and availability.
• Perform advanced troubleshooting and root cause analysis of voice-related issues and provide timely resolution or escalation when necessary.
• Collaborate with cross-functional teams to integrate Avaya voice systems with other technologies, such as contact center applications, unified communications platforms, and network infrastructure.
• Collaborate with senior engineers to enhance overall technical capabilities
• Stay updated with the latest Avaya technologies, industry trends, and best practices to recommend improvements and innovative solutions.
• Conduct system performance monitoring and capacity planning to proactively identify and address potential bottlenecks or issues.
• Collaborate with vendors and service providers to ensure effective support, maintenance, and upgrades of Avaya voice systems.
• Participate in on-call rotation and provide support during off-business hours, as needed.
Qualifications:
• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
• 5+ years of hands-on experience in designing, implementing, and supporting Avaya voice communication systems.
• In-depth knowledge of Avaya Aura Communication Manager, Session Manager, System Manager, and associated components
• Familiarity with Avaya physical hardware (S8300’s/LSP, G450 and G650) and troubleshooting various software and hardware issues.
• Experience deploying, configuring, and supporting Avaya Agent for Desktop, Avaya Workplaces for Desktop, and Avaya Workplaces for iPhone.
• Working understanding of the following applications: Avaya EliteMultichannel, Avaya Contact Analyzer, Avaya CentreVu Supervisor, Verasmart/Calero ECAS CDR, NICE Uptivity.
• Strong understanding of Voice over IP (VoIP) technologies, protocols (SIP, H.323, RTP), and codecs.
• Proficiency in troubleshooting Avaya endpoints, gateways, media servers, and session border controllers (Ribbons preferred).
• Work with telephony carriers to troubleshooting routing issues, redirecting numbers, and running reports
• Experience with Avaya contact center solutions, such as Avaya Call Center Elite
• Work with business users to support contact center solutions including , EAS skill-based routing, AVR, VRT tables, and Vector Variables, etc.; understand how to dissect existing AVR’s.
• Solid understanding of network protocols, LAN/WAN technologies, and network security principles.
• Proven ability to collaborate in a fast paced and knowledge-sharing environment.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong verbal and written communication abilities, with the capability to effectively interact with stakeholders at all levels of the organization.
• Basic understanding of Windows and Linux operating systems with ability to troubleshoot common server problems
• Familiar with VMware technologies and basic administration functions
• Knowledge of Call Recording, Screen Capture, and Quality monitoring applications; NICE Uptivity experience is a plus
• Experience with Microsoft Teams Voice and Cloud Contact Center Technologies is a plus
About Brooksource:
At Brooksource, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.
For over 20 years, Brooksource has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 28 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
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