Brooksource
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VUI Design Analyst
Charlotte, NC
Brooksource is searching for a talented VUI Design Analyst to join one of the largest Telecommunications companies in the US. This person will be joining the Digital Services & CX team that supports all IVR operations. This position is responsible for consulting with business partners to understand current and future business needs requiring an interactive voice design solution. This is an ideal opportunity for someone wanting to get into a first-in-class environment while continuously wanting to learn and grow within their career to make a large impact within our client’s daily functions.
Duties and Responsibilities
· Consults with Business partners to understand current and future business needs requiring an interactive voice design solution.
· Create first in class voice experience for Client self service
· Build and maintain Journey maps
· Prepare conversational flows of proposed use cases
· Define dialogs / experience to accomplish tasks and refine dialogs based on test data
· Define Intents and Entities for proposed use cases
· Document positive and exception flows for proposed use cases
· Work with NLP analyst and Dev for intent identification and entity extraction strategy
· Provides UI services to project team members. Translates business needs into UI designs and writes design documentation.
· Partners with cross-divisional teams and senior leaders. Takes into account every aspect of the user's experience, with business and marketing goals, to coordinate and deliver design, prototype, and documentation, to the highest possible standards.
· Has advanced knowledge of user-centered design principles, visual design, user behavior, interactions
· Use understanding of the latest technology and devices to produce technically achievable and efficient interactive solutions.
· Presents design solutions to senior management, project teams, partners, and stakeholders. Ensure the success of the strategy and the ability to champion the best possible user experience.
· Trains and mentors junior staff in best practices of user experience design. Provides guidance, training, and motivation.
· Word / Visio / Lucid Chart experience
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
JO-2307-138007