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Business Systems Analyst



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Mid-Sr Business Systems Analyst 

Fully Remote

Ongoing Contract

Fortune 100 Telecom Company


Brooksource is seeking a Systems Analyst to assist our Fortune 20 telecommunications client with advancing their Command Factory server software to become implementation-ready with their new environment by relaying the business stakeholder needs to the technical teams. This opportunity is an ongoing contract that allows the flexibility work fully remote within the United States.



·        Maintain and support relationships with key stakeholders, actively managing their expectations and monitoring satisfaction levels

·        Successfully translate business goals into process changes and system requirements

·        Liaison to clients and other IT organizations as a subject matter expert on the business processes they represent

·        Ensure agreed services are being delivered to requirements and requestor expectations and satisfaction levels are met

·        Query (SQL) large datasets and make sense of the data and how enhancements would align with the design

·        Communicate and resolve application interface issues by engaging other internal organizations

·        Collaborate effectively with cross functional teams to solve complex problems creatively and make decisions

·        Build strong internal or external customer relationships and manage high level expectations at all levels

·        Engage and track record of resolving issues with the operations team using JIRA



·        3-5+ years of experience as a Systems or Process Analyst

·        Previous experience with business process automation

·        Expert knowledge of SQL and Jira

·        Understanding of Agile methodology framework

·        Prior Network Operations experience

·        Prior Telecommunications experience

·        Prior Development or Test experience  

·        Must possess clear and concise verbal and written communication skills



·        Health benefits, W-2, 401K, weekly pay checks, PTO

·        Flexibility of remote work for the foreseeable future

·        Stability with a Fortune 25 Company during a global pandemic

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.


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