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Call Flow Engineer

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Brooksource

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Voice Engineer

 

Brooksource is searching for a Call Flow Engineer for one of our leading Cable partners located in the South Charlotte area for a 3-6 month contact to hire. This is the ideal opportunity for a Voice Engineer with over 3 years of experience working within the industry. This is a very fast paced environment with the opportunity to work with various teams and learn new technologies.

 

Responsibilities:

·      We are looking for someone who has strong experience building out call flows within Avaya Communication Manager

·      The ideal candidate will have excellent troubleshooting skills and capable of resolving complex telephony issues by utilizing standard tools and detailed log analysis.

·      Must have thorough understanding of Avaya CM and could develop and deploy call flows utilizing common tools and standards. 

 

Required Skills:

1.      Has technical background for Call Flow needs within my team

a.      Avaya portfolio experience from Tier 1, up to Tier 3 platform and BAU support

                                                              i.     Avaya Communication Manager (PBX)

                                                            ii.     System/Session Manager

                                                          iii.     AES/WebLM

                                                          iv.     Avaya Media Server (media/announcements)

                                                            v.     AAFD (soft phone)

                                                          vi.     CMS (reporting)

                                                         vii.     VMware

b.      SBC – Session Border Controller

c.      SIP signaling and knowledge in troubleshooting and analyzing calls

2.      Candidate will need background and knowledge in build “skill based routing” within Avaya Communication Manager using VDNs, Vectors, Skills, Variables, etc.

3.      Candidate will need experience in data collection/analytics/BA type role used for productivity stats and Root Cause Analysis events

4.      Candidate will need experience in Jira/Chalk/Confluence

5.      SQL knowledge would be a major plus

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2205-123667

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