Non-IT

CRM Product Manager

Direct Placement

Brooksource

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CRM Product Manager

Job Summary:

The CRM Product Manager is responsible for working with stakeholders to evaluate existing capabilities and identify initiatives to increase CRM efficiency.

Essential Functions:

  • Listen, observe, and understand stakeholder needs, aspirations, concerns and frustrations as it pertains to the CRM and integrated technologies
  • Collaboratively define problems and ideate in problem solving
  • Through research and development, experimentation, prototyping, and testing, ensure new features and capabilities are easy to use and solve business problems effectively
  • Understand how internal and external users interact with the CRM and the value they gain from it
  • Identify and document product fixes, modifications, and new features that are requested or observed as needed or wanted
  • Collaborate with internal and external stakeholders to help define and encourage best practices across business and system work-flow processes
  • Establish cadence for regular stakeholder discovery meetings
  • Promote and leverage cross-function and cross-system consistency as it pertains to CRM structure and processes when possible
  • Continuously learn all aspects of and around the CRM in its current implementation, history and unrealized potential and understand the difference between configuration-based solutions and customization-based solutions and the implications of each
  • Define areas of focus, proactively manage priorities and the feature backlog along with appropriate user acceptance criteria and ensure the team is solving the right problems at the correct time
  • Actively listen, ask questions, facilitate team communication, and plan appropriate testing to reduce product risk and protect the team and organization
  • Work closely with relevant internal and external stakeholder teams to prepare for product launches and new releases
  • Perform any other job related instructions, as requested

Education and Experience:

  • Bachelor degree in Computer Science, Business Systems or relevant field of study or equivalent years of relevant experience is required
  • Minimum of three (3) years of experience in product management or equivalent combination of education and industry experience is required
  • Minimum of three (3) years of experience in leading business initiatives to drive systemic change is required
  • Minimum of three (3) years of Healthcare or related industry experience
  • Omnichannel product management or delivery experience is preferred
  • AI product management or delivery experience is preferred

Competencies, Knowledge and Skills:

  • Proficient in Microsoft Office
  • Strong interpersonal, leadership and relationship building skills and ability to interact with all levels
  • Strong technical aptitude – Able to drive technically complex projects for the CRM and be responsible for turning that complexity into a simple user experience
  • Innovative – Demonstrates passion for innovation and solving problems with technology; works daily to help plan coordinate, communicate, design, mock, test, and iterate on the CRM
  • Must be effective and efficient in identifying and proposing creative, innovative solutions to complex, time-critical challenges
  • Strong communicator – Addresses all audiences using different methods with a focus on long-term clarity; actively listens and gains insight, then translates it into compelling stories
  • Courageous decision maker – Makes hard and fast decisions in setting product strategy based on experimentation
  • Analytical – Uses data to drive product discovery, optimization, and delivery efforts.
  • Organized – Systematically arrays product knowledge, strategy, and operations to leverage efficiency and clarity

Licensure and Certification:

  • None

Working Conditions:

  • General office environment; may be required to sit or stand for extended periods of time

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2111-117538

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