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Job Title: Desktop Support Technician
Location: Luther Luckett Correctional Complex, 1612 Dawkins Road, Lagrange, KY
Job Summary: We are seeking a knowledgeable and experienced Desktop Support Technician with a strong aptitude for customer service to join our team at Luther Luckett Correctional Complex. The successful candidate will be responsible for providing desktop support to the Department of Corrections (DOC) staff within the complex, including installation, troubleshooting, and repair of devices in a Windows-based environment. Additionally, the technician may assist with security cameras, servers, and network switches. This role requires interaction with DOC staff and inmates involved in work detail.
Key Responsibilities:
- Provide desktop support, including installation, troubleshooting, and repair of devices in a Windows-based environment.
- Assist with the maintenance and troubleshooting of security cameras, servers, and network switches.
- Interact with DOC staff and inmates as necessary for work detail and other duties.
- Maintain accurate records of support requests and resolutions.
- Ensure compliance with DOC policies and procedures.
Qualifications:
- Proven experience in desktop support, including installation, troubleshooting, and repair of devices.
- Familiarity with Windows-based environments.
- Experience with security cameras, servers, and network switches is a plus.
- Strong customer service skills and the ability to interact professionally with DOC staff and inmates.
- Valid driver’s license.
- Ability to lift and carry heavy objects and work in uncomfortable positions for extended periods.
- Ability to pass a DOC background check and extensive drug test prior to starting.
- Availability to attend DOC training, which occurs once a month and can last up to three weeks.
Training:
- DOC training is mandatory and teaches candidates how to work, adapt, and conduct themselves in a prison atmosphere. Training sessions are held once a month and can last up to three weeks.
For over 16 years, Brooksource has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Brooksource finds the people best-suited for your business. When you work with us, we work with you. That’s the Brooksource promise.
Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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