Infrastructure;Support Services

Helpdesk Analyst

Contract

Brooksource

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The Help Desk Analyst performs tasks associated with installing, configuring, and maintaining computer systems for business users. The Help Desk Analyst performs operational/system support tasks that require independent initiative and judgment. May apply intermediate mathematical skills.

 

Minimum Qualifications:

 

·      Bachelor's Degree in Computer Science or equivalent.

·      2 years' experience in areas related to platform specific systems and/or network operations.

·      Experience with Active Directory structure and logic.

·      Basic understanding of script language as it applies to troubleshooting or discovery (i.e. Powershell, macro, etc.).

·      Basic understanding of group policy and script behavior.

 

Responsibilities:

 

·      The Help Desk Analyst troubleshoots, analyzes, and monitors production reports, application failures, and other similar issues.

·      Responsible for maintaining system stability and documentation for system installation, maintenance, and configuration.

·      May act as a subject matter advisor to help desk support teams for issue resolution.

·      Identifies trends in issues and may make recommendations for improvement.

 

Additional Information:

 

·      Needs to be able to come into iCare office in 1555 RiverCenter Drive, Suite 206, Milwaukee, WI 53212.

·      Potential project extension through March 2023.

·      This is support of an integration for iCare, role will work with a team, no one is reporting to this role.

 

What’s in it for you?

·      Get your foot in the door with one of the most respected and fastest growing companies in the United States!

·      Brooksource offers competitive Health & Dental Benefit plans, Weekly Pay Checks while on contract, 6 paid Holidays, and 401K Eligibility.

About Eight Eleven Group

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2204-122519

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