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Call Center Specialist 

Salt Lake City, UT 

3+ Month Contract-to-Hire 

Summary: 

The Call Center Specialist is responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes. You will answer inquiries from customers, potential customers, financial institutions, business partners, internal customers, and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile, and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.  

 

Responsibilities: 

  • Answer incoming calls 
  • Report Conditions affecting customer satisfaction 
  • Perform timely and accurate follow up on account inquiries 
  • Provide accurate information on deposit products offered 
  • Demonstrate strong problem resolution skills 
  • Solid organization and communication skills with a strong attention to detail 
  • Escalate reports of exceptional service and complaints 

 

Knowledge, Skills and Abilities: 

  • Excellent knowledge of multiple business area processes and procedures 
  • Excellent knowledge of applicable department systems 
  • Demonstrated ability to manage multiple priorities in a time-sensitive environment 
  • Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues. 
  • Familiarity with Microsoft applications with emphasis on Word/Excel 
  • Excellent oral/written communication skills 
  • Excellent data entry skills 
  • Proven ability to consistently meet individual/team/department goals 
  • Ability to take a broad perspective to problems and identify new, less obvious solutions 

 

Requirements: 

  • High School Diploma or equivalent 
  • 3-5 years banking experience or 1-3 years customer service background 
  • Completes work with a limited degree of supervision 
  • Proven ability to meet strict attendance guidelines 

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2111-117106

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