Infrastructure

Incident Manager

Contract

Brooksource

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Incident Manager

Philadelphia, PA

Contract

 

As the Technical Product Support Analyst, you will join a Tier 3 production support team and will serve as a liaison between tier 1 and 2 production support teams. As the Technical Product Support Analyst, you will also collaborate heavily with development teams to support triage of code defects and cross-team evaluation of current trends in process deficiencies.

 

Responsibilities:

·        Ticket queue management and front line support for DevOps teams that support metadata for cable TV and streaming apps

·        Participate in daily stand-up meetings to discuss priorities and outstanding customer impact issues

·        Daily monitoring of ticket updates

·        Update knowledge bases

·        Conduct research with development teams for upcoming projects

·        Provide on-call support every 2 months

 

Qualifications:

·        Minimum 2 years of experience in a production support environment

·        Experience with Splunk, SQL, JIRA, ServiceNow or any ticketing system

·        Strong problem solving and communication skills

·        Familiar with Windows and MacOS, python/java, and relational databases is a plus

·        Passion for solving problems and taking ownership of assigned projects

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2103-109481

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