Infrastructure Analyst I



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Infrastructure Analyst– Charlotte, NC

1 year Contract

Brooksource is seeking an associate Infrastructure Analyst who will serve as a member of the Web and Connectivity Services Team. This team is responsible for designing, building and supporting web and critical connectivity infrastructure to enable business applications. The entry level position will focus on developing expertise with connectivity technologies including Microsoft Active Directory, Citrix NetScaler ADC, and BlueCat DNS.

Responsibilities & Duties:

• Performing infrastructure patching and upgrades

• Managing work requests for NetScaler virtual IP addresses (VIPs)

• Applying SSL certificates to infrastructure components

• Maintaining standard documentation

• Creating scripts to automate routine work

• Ensuring Human Performance (HP) tools are used in support of the IT Reliability / HP initiatives

• Understanding / Knowledge of ITSM Processes utilizing Work Orders (WO), Incidents (INC) and Change Requests (CRQs), etc. as part of day-to-day activities

• Participating in a 24×7 on call rotation

Basic Qualifications

• Bachelor degree in Computer Science, Engineering or related discipline

• Previous internship/co-op with directly related IT work experience

• Experience working with and supporting Windows and Linux servers

• Fundamental understanding of LAN/WAN technologies

• Understanding of directory services, load balancing and DNS technologies

• Excellent organizational skills; and able to balance workload and manage multiple efforts simultaneously

• Self-directed worker, able to work independently, with limited oversight

• Demonstrated collaboration skills to foster effective working relationships with the team, customers and vendors

• Ability to communicate clearly, concisely, and accurately using oral and written communications

• Effective presentation and negotiation skills

• Ability to identify problems, develop solutions and take actions to resolve them

Desired Qualifications

• Experience with network and application load balancing, virtual IP addressing and traffic management

• Experience with the following technologies: Java, IIS, FTP, NetScaler, Active Directory, DNS, API Gateways, Splunk, Azure

• Understanding of Agile and experience working on an Agile team using Kanban

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.


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