Infrastructure Analyst II



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IT Infrastructure Analysts – IT Production Control Specialist I

The Integrated Command Center specializes in predictive and proactive monitoring, issue resolution, and the improved reliability of our Data Center Infrastructure and business critical applications. This includes support for workstations, servers, storage, mobile devices, and a variety of software across IT. Provide tier 1 monitoring and support for both Enterprise Infrastructure environments (Mainframe, Windows, Linux, Storage, Citrix, IIS, Web/Middleware) and Enterprise Batch Level Support (CA7, Zeke, CA Workload Automation D-series).


  • Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.
  • Setup/modify, monitor and track the mainframe and client server production batch job flows.
  • Perform Server Reboots or Mainframe system restarts (IPL) as needed.
  • Provide support internally for any technical issues requiring escalation.
  • Participates on projects teams to provide support and consultation as needed.
  • Participates in rotational schedule to assist with heavy patch deployment nights (e.g. Thursday and Saturday).
  • Participates in ongoing cross-training of technical and process knowledge.
  • Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
  • Lead and participate in service disruption events and disaster recovery exercises.
  • Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
  • Develop and promote standard processes and procedures.
  • Identify and implement automation opportunities.

Required Qualifications

  • Bachelor’s degree in Computer Science
  • In addition to required degree, 1-year related work experience
  • In lieu of Bachelor’s degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience

Desired Qualifications

  • Bachelor’s degree in business (MIS) or related discipline
  • CISCO Certified – CCNA
  • Strong Collaboration and Customer service skills
  • Strong interpersonal skills with the ability to work effectively in a team environment
  • Proficiency with Microsoft Office tools.
  • Hands-on experience with Cisco enterprise networking product.
  • Familiar with Data Network/Transport Environments.
  • Highly motivated, flexible, and full of initiative.
  • Ability to lead amongst peers to fulfill requests and resolve issues.
  • Ability to analyze, resolve, and document problems and resolution
  • Strong Written and Verbal communication skills
  • Experience and working knowledge of:
  • Virtualization Technologies (VMware, Citrix).
  • Data Center working environment.
  • Windows server and desktop operating systems.
  • Linux and UNIX server operating systems.
  • Storage Area Network Infrastructure.

Working Conditions

Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.


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