IT PM Contact Center Agent Migration

Contract

Brooksource

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Job Description:

The IT Project Manager – Senior Advisor will facilitate the delivery of technology solutions for a

defined group of capabilities or products. We are seeking a highly motivated individual to join the

Contact Center and Service Operations Product and Planning team. The Contact Center and Service

Operations Sr. PM will be responsible for leading one or more large scale, complex, and cross

functional programs, often spanning multiple organizations.

Required Skills:

5+ years in technology and/or healthcare business

Project management experience required

Contact Center Technology project management experience is REQUIRED

Must have CC Tech experience on the Application side (IVR, ICM, CVP, Call Control, Desktop),

not infrastructure

Genesys Migration to Cisco is HIGHLY preferred

Problem-solving skills, the ability to work in a team, a strong work ethic, flexibility and

adaptability, communication skills, both verbal and written.

Ability to self-manage and drive results a must.

Agile Methodology and reporting tool expertise (Jira, Jira Align) preferred.

High degree of comfort in a fast-paced dynamic/ambiguous environment.

Proven skill at balancing technical knowledge with business possibility and acumen.

Education

Bachelor’s degree (preferred, not required) or equivalent experience

Skills:

Highly motivated

Ability to work independently and not have to be managed every move

At least 5 years of experience in IT, Healthcare experience is nice but not required

Problem solver, ability to work on a team

Strong work ethic

Contact Centered Technology experience

Doesn’t want someone infrastructure focused

Able to work cross functionally with different team and build relationships with other teams

Someone who is open and honest

Commits and follows through with tasks

Forward thinker

Someone who will meet all timelines

Proactive thinker

Someone who is already at a senior level, doesn’t need to be fed work, self sufficient

Project Manager

Jira experience

For over 16 years, Brooksource has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Brooksource finds the people best-suited for your business. When you work with us, we work with you. That’s the Brooksource promise.

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

JO-2501-159894

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