Lead Billing Analyst



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Lead Billing Analyst

St. Louis, MO

Contract to Hire

Brooksource is hiring a Lead Analyst to support a billing team for our Fortune 500 client in the Telecommunications industry. This team is responsible for ensuring customers are properly billed for the services to which they have subscribed. We are looking for a Lead Analyst who is highly motivated, a positive thinker, and able to work on problems of a complex scope under minimal guidance. You will have an opportunity to gain experience with this company’s systems and processes, thus creating a path for upward mobility within the company.


Actively and consistently support all efforts to ensure accuracy of billing and reduction of billing disputes, thus overall improving the customer experience including the following, but not limited to:

  • Reduce and/or eliminate billing errors
  • Perform corrective action as required
  • Identifies process gaps and billing system issues
  • Assists with creating data analysis to identify, quantify and monitor billing discrepancies
  • Maintain and administer the commercial contracts database
  • Assists junior analysts as needed or when directed by the supervisor
  • Produce and review reconciliation exception reports and related reports. Review logic and recommend any enhancements 
  • Research and validate customer exceptions, using related systems or available resources 
  • Communicate issues with appropriate entities such as customer, sales team and operating units, interfacing with all levels of the organization and outside parties as necessary
  • Address resolution of customer exceptions
  • Review and revise the processes for management and maintenance of commercial contracts administration, utilizing sales entry/tracking and scanning document retention tools to ensure reporting measures customer service; provide feedback on existing reports and databases and provide assessments or recommendations as requested


  • 2+ years of analysis experience in a corporate environment, ideally Billing Analysis
  • Strong Excel skills (Formulas, Pivot Tables, VLOOKUP, Macros, etc)
  • Strong analytical skills, able to analyze and interpret data
  • Experience working with a billing system is preferred
  • Experience working within the telecommunications industry is preferred
  • Excellent verbal and written communication skills
  • Positive attitude and able to multitask with a go with the flow mindset

Education: Bachelor’s degree in related discipline or related experience

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.


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