Lead Voice Engineer



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Lead Voice Engineer

Brooksource is searching for two Lead Voice Engineers to join the Call Center Technology group with its Fortune 75 Telecommunications client in the South Charlotte area. We are looking for someone well versed in various aspects on the Avaya platform to oversee other engineers on the team. This is fast paced and hands on environment with lots of room for growth.


Guide team development efforts towards successful project delivery.

Designs, implements, monitors, and enhances systems in the Call Center Telephony architecture.

Maintain high standards of software quality within the team by establishing good practices and habits.

Collaborate with other software developers and voice engineers, business analysts and software architects to plan, design, develop, test, and maintain voice infrastructure, web- and desktop-based business applications.

Design, develop, and unit test applications in accordance with established standards.

Participate in peer-reviews of solution designs and related code.

Package and support deployment of releases.

Develop, refine, and tune integrations between applications.

Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.

Responsible for compliance with company engineering standards, policies and procedures.

Maintain good relations with peers, team, other organizations and vendors.

Be part of an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.

Perform other duties as requested by Manager

Related Work Experience                                                                                            Number of Years

Voice Architect                                                                                                                                 6+

Business process/IT/Engineering solutions integration                                                   3-5

Leadership/Project Management experience                                                                     1-3

10+ years of experience in most of the following

Avaya Aura Portfolio (ACM, AES, AMS, AEP, ASM, AAM)

Voice Engineering

Session Border Controller (SBC)

Session Initiation Protocol (SIP)

Linux, Unix


Web Services (RESTful, WCF), XML

Oracle, MySQL, SQL Server

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.


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