Brooksource
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Network Operations Analyst
Fully Remote
Long term contract
The Operations analyst will work in a team environment to execute and monitor pre-scripted processes. These processes perform the tasks required to replace the in-store routers. Analysts will monitor multiple daily conversions simultaneously and perform pre-install network health checks. Analysts may interact with multiple application teams, division personnel, Support Center technicians, on-site third-party technicians performing the conversion and operations team members. Analyst must be able to handle concurrent conversions and make decisions concerning issue escalation. Team members will be required to perform pre-conversion checking and remediation work.
• 1-5 years’ experience in problem solving and troubleshooting
• 1-5 years’ experience in technical infrastructure analysis and network support
• Must be self-motivated and capable of working with minimal supervision.
• Ability to work well within a team environment
• Strong interpersonal communication skills, both verbal and written.
• Provide day-to-day technical supervision, high level support in multiple locations, and at all hours.
• Deliver usage/performance reports development and distribution, interfacing to enterprise processes such as incident, problem and change management, job scheduling, system automation, and analysis as assigned by management.
Key Responsibilities
• Execute and monitor distributed network infrastructure upgrade processes
• Monitor and respond to incidents during the distributed network infrastructure upgrades
• Log and report distributed network infrastructure support activities
• Follow processes and procedures to ensure distributed network infrastructure upgrades are precisely executed
• Partner with cross functional teams on support initiatives
BENEFITS OF WORKING WITH BROOKSOURCE:
- Direct communication with the hiring manager, which allows us to move candidates through the interview process faster.
- Dedication to keep an open line of communication and provide full transparency.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
JO-2302-133159