Support Services

Service Order Administrator

Contract

Brooksource

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What do you need?

·        Proficiency in the Microsoft Office Suite

o  Specifically with Excel

·        Experience fielding calls and working in a ticketing queue

o  Top notch communication skills

·        Experience working within an ERP/CRM

o  LG&E uses SAP

Nice to Haves:

 

·        Experience in a Customer Care System

·        Experience working in the utility industry

 

Day-to-day:

  • Researches and corrects errors on service orders, processes BPEMs and any other customer account information.
  • Maintains customer records in CCS.
  • Completes service orders from field technicians and from other departments including meter changes, removals, installs, and new accounts, customer changes, “on” and “off” orders.
  • Estimates usage if needed to complete service order.
  • Cancel billings when necessary to complete service order.
  • Explains complex account information pertaining to service orders to other departments.
  • Analyzes, researches, and completes service orders of all types.
  • Performs adjustments as needed to complete service orders.
  • Maintains daily reports and corrects problems.
  • Answers customer phone inquiries for appointments as well as phone inquiries from other departments.
  • Supports Deployment Ops Bird-Dog Technicians.
  • Ensures data accuracy of Deployment Operations related service orders and BPEM cases
  • Provides some technical instruction to team members as needed. 
  • Learns and understands work processes of other departments (i.e., Billing Integrity).
  • Frequent contact with employees in other departments (e.g., Meter Reading, Revenue Protection, Electric and Gas Operations, Customer Service, etc.). 

 

 

 

 

ABOUT BROOKSOURCE

At Brooksource, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.              

 

For over 16 years, Brooksource has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Brooksource finds the people best-suited for your business. When you work with us, we work with you. That’s the Brooksource promise.

 

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2206-123992

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