ServiceNow Developer



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ServiceNow Developer

Our largest agricultural client is looking for a ServiceNow Developer to be responsible for all aspects of the ServiceNow environment! This position will work closely with business and IT teams to gather input to support ongoing business needs, define requirements, identify solutions through existing functionality or customizations, as well as develop specifications and procedures for developing, programming, testing, installing, and maintaining new or modified modules and custom applications within the platform. This role assumes a high degree of knowledge on the ServiceNow platform – including advanced formal training and certifications – and deep skills in various front-end web development languages.

You would have the opportunity to:

• Serves as the main point of contact for support, administration, and maintenance of the ServiceNow platform and associated applications.

• Day to day administration of the ServiceNow platform including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform

• Monitors health, usage, and overall compliance of ServiceNow and its applications.

• Creates and configures Business Rules, Script Includes, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, Scheduled Jobs and SLAs/OLAs/UCs; including advanced scripting of each.

• Creates ServiceNow reports and dashboards using the native reporting module and Performance Analytics.

• Coordinates and facilitates application and platform upgrades.

• Implements new modules.

• Administration and maintenance of Mid-servers and configuration of external data sources.

• Authors and maintains technical documentation.

• Responsible for the creation and documentation of development, test cases, and build plans.

• Adheres to existing platform governance process for support, maintenance and agreed SLAs

• Monitor work queue and work with teams to resolve support issues in the ServiceNow platform

• Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds

• Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required

• Participating proactively in daily standup meetings, story grooming sessions, team retrospectives.

• Ensure adherence to quality standards and attainment of project deliverables

Basic Qualifications:

• Bachelor’s Degree or higher in Computer Science, Information Systems or related field (or equivalent years of training, work experience and education) • 4+ years of experience in IT environment

• 3+ years’ experience with development, administration, configuration, and scripting on the ServiceNow platform (specific ITSM, ITOM, ITAM, IRM, VRM, Security Operations and HR Delivery products)

• 1+ years of experience working within an agile environment

Preferred Qualifications:

• Certifications: ITIL v3 or v4 Foundations Certificate

• ServiceNow Certified System Administrator

• Experience with ITSM, ITOM, ITAM, IRM, VRM, Security Operations and HR Delivery ServiceNow products

• Proficient in front-end web development languages, including JavaScript, AngularJS, HTML, CSS, Ajax, XML and Glide

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.


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