Development

Software Engineer

Contract-to-Hire

Brooksource

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Contact Center Engineer

6 Month Contract to Hire

100% Remote

This role will provide mid-tier support as a member of the Call Recording & Analytics team within the OmniChannel organization for one of our Fortune 10 HealthCare Clients. The contact center engineer will be responsible for assisting with day to day troubleshooting of our call recording and analytics platforms. This resource should be able to manage multiple deliverables simultaneously, coordinate with other teams across the org to ensure dependencies are met, and provide direct support to the team to resolve incidents, minimize risk and prevent adverse impacts to the business units.

Qualifications:

  • 3+ years working MS SQL knowledge with strong MS SQL query management in relation to troubleshooting and cognizant of database best practices.
  • 3+ years’ experience utilizing SSIS for data integration with contact center applications.
  • DB skills, experience application data and data structures and server administration.
  • Direct support of call recording systems in a contact center environment.
  • Common interactions with Windows servers which include managing services, scheduling tasks, application installation, Roles & Features configuration and troubleshooting using a variety of Windows tools.

Responsibilities:

  • Provide input to design & future enhancements of the analytics platforms.
  • Support of internal server process Installs, moves, and modifies telecommunications and related equipment according to job specifications, standards, and procedures.
  • Supporting the overall Contact Center Environment and Call Recording Platforms
  • Develops documentation to support current and to test planned equipment configurations.
  • Performs daily maintenance checks and ensures proper escalation and resolution to challenges found.
  • Working in the MS SQL databases, running queries and collecting logs
  • Performing deep analysis of data to help with troubleshooting efforts

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. 

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2105-111179

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