Brooksource
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Unified Communications Engineer
Hybrid Employment: Bloomington, MN
The Enterprise Voice Engineering group is a part of the Video, Voice, and Contact Center Engineering organization. This team is responsible for the configuration and shipment of all Cisco endpoints across the entire organization. In addition, they are involved in a major Enterprise initiative that is underway to get all Cigna locations ready for “Return to Work” later this year.
KEY RESPONSIBILITIES
- Manage the configuration of all Cisco end points at all Cigna locations across the US
- Monitor and assist with any support tickets that are related to end points being utilized on site
- Utilize Cisco Unified Configuration Management for configuring the end points
- Assist with other tasks related to the migration to a complete Cisco Telephony environment
- Troubleshoot common issues
- Assist with the configuration and deployment of at home office environments for Cigna employees
JOB REQUIREMENTS
- High school diploma
- 1-3 years of experience Cisco telephony platforms
- 1-3 years of experience using ITSM tools, ServiceNow preferred
- Experience supporting a remote workforce preferred
- Strong analytical and problem-solving skills
- Ability to work independently with general direction
- Ability to establish and achieve goals and maintain timelines
- Excellent interpersonal, verbal, written communication, and organization skills
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
JO-2304-134578