{"id":4784,"date":"2026-06-24T20:38:50","date_gmt":"2026-06-24T20:38:50","guid":{"rendered":"https:\/\/jobs.brooksource.com\/jobs\/job\/a1wcv000000imnjeaq-helpdesk-lead-oklahoma-city-oklahoma\/"},"modified":"2026-06-24T20:38:51","modified_gmt":"2026-06-24T20:38:51","slug":"a1wcv000000imnjeaq-helpdesk-lead-oklahoma-city-oklahoma","status":"publish","type":"job_listing","link":"https:\/\/jobs.brooksource.com\/jobs\/job\/a1wcv000000imnjeaq-helpdesk-lead-oklahoma-city-oklahoma\/","title":{"rendered":"Helpdesk Lead"},"content":{"rendered":"<h1><span style=\"font-family: Aptos, sans-serif;\">Helpdesk Lead<\/span><\/h1>\n<p><strong>Location:<\/strong> Oklahoma City, OK<\/p>\n<p><strong>Worksite:<\/strong> Onsite<\/p>\n<p><strong>Contract Length:<\/strong> 6-month contract<\/p>\n<h2><span style=\"font-family: Aptos, sans-serif;\">Overview<\/span><\/h2>\n<p>Our government client in Oklahoma City is seeking a hands-on Helpdesk Lead to support the daily coordination of their helpdesk operations. This individual will serve as a task-oriented lead for the team, helping manage ticket flow, coordinate priorities, support asset-related requests, and ensure work moving through the shared helpdesk system is handled efficiently and accurately.<\/p>\n<p>This is not a traditional people-management role. The ideal candidate is a collaborative technical leader who can guide work, remove roadblocks, troubleshoot alongside the team, and help team members grow without micromanaging.<\/p>\n<h2><span style=\"font-family: Aptos, sans-serif;\">Key Responsibilities<\/span><\/h2>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Coordinate day-to-day helpdesk work, including ticket assignment, prioritization, follow-up, and resolution tracking.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Monitor incoming requests through the shared ticketing system and help ensure issues are routed, escalated, and completed appropriately.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Partner with helpdesk technicians and the asset team to support end-user requests, equipment needs, and service delivery priorities.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Troubleshoot technical issues alongside the team and provide hands-on support when needed.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Help lead small projects, process improvements, and operational initiatives related to helpdesk services.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Serve as a point of contact for ticket status, escalations, and coordination across internal teams.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Promote a collaborative team environment focused on accountability, learning, and continuous improvement.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Identify recurring issues, gaps, or workflow challenges and recommend improvements to help the team operate more effectively.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Support documentation, knowledge sharing, and consistent use of helpdesk processes and procedures.<\/span><\/p>\n<h2><span style=\"font-family: Aptos, sans-serif;\">Ideal Candidate Profile<\/span><\/h2>\n<p>The ideal candidate is a confident, collaborative lead who is comfortable jumping into technical issues while also helping the team stay organized and focused. They should bring strong leadership instincts, a calm and supportive approach, and the ability to let team members take ownership while stepping in to coach, guide, and troubleshoot when needed.<\/p>\n<p>#LI-PK1<\/p>\n","protected":false},"author":0,"featured_media":1257,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Oklahoma City, Oklahoma","_application":"applications@staffingfuture.com","_company_name":"Brooksource","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[8],"class_list":["post-4784","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Helpdesk Lead, Oklahoma City Oklahoma<\/title>\n<meta name=\"description\" content=\"Helpdesk Lead, Oklahoma City Oklahoma - Search the latest healthcare jobs from Brooksource. 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