{"id":4785,"date":"2026-06-24T20:38:50","date_gmt":"2026-06-24T20:38:50","guid":{"rendered":"https:\/\/jobs.brooksource.com\/jobs\/job\/a1wcv000000ims9eaa-helpdesk-tech-oklahoma-city-oklahoma\/"},"modified":"2026-06-24T20:38:52","modified_gmt":"2026-06-24T20:38:52","slug":"a1wcv000000ims9eaa-helpdesk-tech-oklahoma-city-oklahoma","status":"publish","type":"job_listing","link":"https:\/\/jobs.brooksource.com\/jobs\/job\/a1wcv000000ims9eaa-helpdesk-tech-oklahoma-city-oklahoma\/","title":{"rendered":"Helpdesk Tech"},"content":{"rendered":"<h1><span style=\"font-family: Aptos, sans-serif;\">Helpdesk Technician<\/span><\/h1>\n<p><strong>Location:<\/strong> Oklahoma City, OK<\/p>\n<p><strong>Worksite:<\/strong> Onsite<\/p>\n<p><strong>Contract Length:<\/strong> 6-month contract<\/p>\n<h2><span style=\"font-family: Aptos, sans-serif;\">Overview<\/span><\/h2>\n<p>Our government client in Oklahoma City is seeking an Helpdesk Technician to provide first-level technical support to end users in an onsite environment. This individual will assist with incoming helpdesk requests, basic troubleshooting, equipment support, and ticket documentation while gaining hands-on experience across common IT support processes.<\/p>\n<p>This role is ideal for someone early in their IT career who is dependable, customer-service oriented, eager to learn, and comfortable working with a team to resolve technical issues in a timely and professional manner.<\/p>\n<h2><span style=\"font-family: Aptos, sans-serif;\">Key Responsibilities<\/span><\/h2>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Respond to incoming helpdesk tickets, phone calls, and user requests in a professional and timely manner.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Provide first-level troubleshooting for common hardware, software, network, password, and access-related issues.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Document issues, troubleshooting steps, and resolutions accurately within the ticketing system.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Escalate more complex technical issues to appropriate team members or support groups as needed.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Assist with basic workstation, laptop, monitor, printer, and peripheral setup or replacement.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Support user account setup, password resets, and access requests following established processes.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Help maintain asset information and coordinate equipment needs with the appropriate internal teams.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Follow documented procedures, knowledge base articles, and helpdesk standards to ensure consistent service delivery.<\/span><\/p>\n<p><span style=\"font-family: Symbol; font-size: 10pt;\">\u00b7<\/span><span style=\"font-size: 7pt;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"font-size: 10pt;\">Communicate clearly with end users and provide a positive support experience.<\/span><\/p>\n<h2><span style=\"font-family: Aptos, sans-serif;\">Ideal Candidate Profile<\/span><\/h2>\n<p>The ideal candidate is an early-career IT professional with strong customer service skills, a willingness to learn, and a basic understanding of computer hardware, software, and troubleshooting concepts. They should be reliable, detail-oriented, comfortable asking questions, and motivated to grow within a helpdesk or technical support environment.<\/p>\n<p>#LI-PK1<\/p>\n","protected":false},"author":0,"featured_media":1257,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"Oklahoma City, Oklahoma","_application":"applications@staffingfuture.com","_company_name":"Brooksource","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[8],"class_list":["post-4785","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Helpdesk Tech, Oklahoma City Oklahoma<\/title>\n<meta name=\"description\" content=\"Helpdesk Tech, Oklahoma City Oklahoma - Search the latest healthcare jobs from Brooksource. 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