{"id":5745,"date":"2026-07-16T20:38:37","date_gmt":"2026-07-16T20:38:37","guid":{"rendered":"https:\/\/jobs.brooksource.com\/jobs\/job\/a1wcv000000putheae-associate-developer-agentic-customer-experience-charlotte-north-carolina\/"},"modified":"2026-07-16T20:38:38","modified_gmt":"2026-07-16T20:38:38","slug":"a1wcv000000putheae-associate-developer-agentic-customer-experience-charlotte-north-carolina","status":"publish","type":"job_listing","link":"https:\/\/jobs.brooksource.com\/jobs\/job\/a1wcv000000putheae-associate-developer-agentic-customer-experience-charlotte-north-carolina\/","title":{"rendered":"Associate Developer, Agentic Customer Experience"},"content":{"rendered":"<div>\n<p>\nAssociate Developer, Agentic Customer Experience<br \/>Charlotte, NC<br \/>Hybrid Role (4 days onsite, 1 day remote)<br \/>Compensation: $30 &#8211; $32 per hour\n<\/p>\n<h3>ABOUT THE ROLE<\/h3>\n<p>\nJoin Brooksource\u2019s Elevate Workforce Transformation Program as an Associate Developer, Agentic Customer Experience, working onsite with a Fortune 100 telecommunications client in Charlotte, NC. This early-career opportunity places you at the forefront of building the next generation of customer experience through AI-powered conversational agents for both voice and chat. You\u2019ll help design and implement a greenfield, Gemini-powered agentic platform, supporting the migration of customer journeys from legacy systems to a modern, omnichannel solution. This is a unique chance to work with advanced conversational AI, receive tailored technical training, and grow into a specialist as the platform scales. The role offers a hybrid schedule, comprehensive benefits, and a structured path for career advancement, all within a collaborative and innovative environment.\n<\/p>\n<h3>WHAT YOU&#39;LL DO<\/h3>\n<\/p>\n<ul>\n<li>Build, configure, and test conversational AI agents and customer journeys on a Gemini-powered agent platform.<\/li>\n<li>Author agent behavior in natural language and connect tool calls and backend APIs so agents can complete real customer tasks (e.g., scheduling appointments, taking payments, troubleshooting connections).<\/li>\n<li>Support the migration of customer journeys from legacy IVR and chat platforms to the new agentic platform, one use case at a time.<\/li>\n<li>Write supporting code and integrations in Python, JavaScript, or Java as needed.<\/li>\n<li>Test and improve agent performance, document best practices, and help define reusable design patterns and frameworks for the wider team.<\/li>\n<li>Collaborate with developers, QA, and project managers to deliver production-ready, omnichannel customer experiences.<\/li>\n<li>Work in a modern agentic development environment (e.g., Google Antigravity), leveraging AI assistance to accelerate development.<\/li>\n<\/ul>\n<h3>WHAT YOU BRING<\/h3>\n<\/p>\n<ul>\n<li>Bachelor\u2019s degree in Computer Science or a closely related field.<\/li>\n<li>Working knowledge of at least one programming language (Python, JavaScript, or Java) with an object-oriented foundation.<\/li>\n<li>Hands-on development experience through coursework, personal projects, or internship.<\/li>\n<li>Practical experience using large language models and comfort building with AI assistance; experience with more than one LLM is a plus.<\/li>\n<li>Genuine curiosity about conversational AI, agentic systems, and customer experience design.<\/li>\n<li>Strong problem-solving skills and ability to learn new platforms quickly.<\/li>\n<li>Authorization to work in the United States without sponsorship, now or in the future.<\/li>\n<li>Preferred: Experience with AI-assisted or agentic IDEs (e.g., Google Antigravity or Kiro).<\/li>\n<li>Preferred: Exposure to major cloud platforms (Google Cloud or AWS).<\/li>\n<li>Preferred: Familiarity with APIs, web services, and integrations.<\/li>\n<li>Preferred: Coursework or projects involving LLM applications, prompting, chatbots, or agent design.<\/li>\n<li>Awareness of conversational AI or contact center concepts is a plus but not required.<\/li>\n<\/ul>\n<h3>WHAT&#39;S IN IT FOR YOU<\/h3>\n<\/p>\n<ul>\n<li>Minimum of forty hours of tailored technical training, including agentic AI development, to set you up for success on the client\u2019s stack.<\/li>\n<li>Dedicated mentorship and program management support throughout your engagement.<\/li>\n<li>Access to a learning management system with 7,000+ technical courses and 40+ certification pathways.<\/li>\n<li>A structured path to grow into a specialist on an emerging, high-demand technology.<\/li>\n<li>Comprehensive benefits package including healthcare, 401(k), and PTO.<\/li>\n<li>Contract engagement through Brooksource with long-term runway and potential for future conversion based on performance and business need.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"author":0,"featured_media":1257,"template":"","meta":{"inline_featured_image":false,"_promoted":"","_job_location":"charlotte, North Carolina","_application":"applications@staffingfuture.com","_company_name":"Brooksource","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[7],"class_list":["post-5745","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-contract-to-hire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Associate Developer, Agentic Customer Experience, charlotte North Carolina<\/title>\n<meta name=\"description\" content=\"Associate Developer, Agentic Customer Experience, charlotte North Carolina - Search the latest healthcare jobs from Brooksource. 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