Helpdesk Technician

Location: Oklahoma City, OK

Worksite: Onsite

Contract Length: 6-month contract

Overview

Our government client in Oklahoma City is seeking an Helpdesk Technician to provide first-level technical support to end users in an onsite environment. This individual will assist with incoming helpdesk requests, basic troubleshooting, equipment support, and ticket documentation while gaining hands-on experience across common IT support processes.

This role is ideal for someone early in their IT career who is dependable, customer-service oriented, eager to learn, and comfortable working with a team to resolve technical issues in a timely and professional manner.

Key Responsibilities

·      Respond to incoming helpdesk tickets, phone calls, and user requests in a professional and timely manner.

·      Provide first-level troubleshooting for common hardware, software, network, password, and access-related issues.

·      Document issues, troubleshooting steps, and resolutions accurately within the ticketing system.

·      Escalate more complex technical issues to appropriate team members or support groups as needed.

·      Assist with basic workstation, laptop, monitor, printer, and peripheral setup or replacement.

·      Support user account setup, password resets, and access requests following established processes.

·      Help maintain asset information and coordinate equipment needs with the appropriate internal teams.

·      Follow documented procedures, knowledge base articles, and helpdesk standards to ensure consistent service delivery.

·      Communicate clearly with end users and provide a positive support experience.

Ideal Candidate Profile

The ideal candidate is an early-career IT professional with strong customer service skills, a willingness to learn, and a basic understanding of computer hardware, software, and troubleshooting concepts. They should be reliable, detail-oriented, comfortable asking questions, and motivated to grow within a helpdesk or technical support environment.

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