Job Details

Business Systems Analyst

Charlotte, NC

Hybrid Role (3 days per week onsite)

Compensation: $49 - $53 per hour

Multi-year contract through mid-2029

ABOUT THE ROLE

Our client is seeking an experienced Business Systems Analyst to drive the improvement and optimization of computer-based business applications and processes. In this role, you will play a critical part in verifying equipment change requests, ensuring accurate GIS updates, managing asset automation and work order completion, and maintaining facilities databases. You will collaborate closely with engineering, permitting, and third-party vendors to ensure efficient project closeout activities. The position also involves conducting in-depth analysis of company functions, processes, and systems, recommending business solutions, and designing improvements for computer-based systems. The ideal candidate will have over 10 years of experience, strong analytical skills, and the ability to work closely with senior management to identify and resolve complex business system challenges. Please note: Candidates may be required to participate in onsite skill assessments. While Charlotte-based candidates are preferred, exceptional candidates from other locations may be considered.

WHAT YOU'LL DO

• Verify all Equipment Change Requests (ECRs) are submitted and consult with Engineering to ensure accuracy and completeness.
• Ensure GIS Update Requests are submitted to the GIS team (e.g., Small World, My World) and coordinate with relevant stakeholders.
• Run Asset Automation in Maximo, perform hierarchy checks, and confirm asset data completeness based on EAM team communications.
• Monitor and verify completion and closure of Work Order (WO) tasks, following up with owners as needed to ensure timely completion.
• Update Facilities Ratings Database and communicate with the FAC-008 team as required.
• Collaborate with ARC Analyst to resolve ARC failures and work with engineering on redlines and as-built documentation.
• Coordinate with Permitting to ensure all permits are closed out and address outstanding double poles (SPANS) with third-party vendors.
• Provide team member updates on project closeout activities and complete all CCFs monthly until project closure.
• Adjust and manage project forecasts and ensure all tasks are completed through follow-up communications.
• Prepare and deliver monthly reporting as required.
• Analyze company functions, processes, and activities to improve computer-based business applications for optimal use of resources.
• Utilize available computer systems resources and personnel to support management’s performance improvement initiatives.
• Review and analyze information, forecasts, methods, schedules, systems, and procedures to recommend business solutions.
• Design and improve computer-based business systems, working closely with senior managers to identify and resolve system issues.
• Gather and analyze requirements, procedures, and problems to automate or enhance business systems.
• Utilize advanced analytical techniques (e.g., simulation, linear and nonlinear programming, dynamic programming, queuing models, Markov decision processes, econometric methods, data envelopment analysis, neural networks, expert systems, decision analysis, analytic hierarchy process) to support decision-making and system improvements.
• Document business needs, program functions, and development steps for new or modified systems.
• Evaluate existing computer-based business systems for effectiveness and develop new systems to improve production or workflow.

WHAT YOU BRING

• Bachelor’s degree in Business, Engineering, Information Systems, or related field
• 10+ years of experience analyzing and improving computer-based business systems
• Proficiency with business process analysis and workflow optimization
• Experience with asset management systems (e.g., Maximo) and GIS platforms (e.g., Small World, My World)
• Strong understanding of work order management and project closeout procedures
• Ability to collaborate with engineering, permitting, and third-party vendors
• Skilled in data analysis, forecasting, and monthly reporting
• Familiarity with analytical techniques such as simulation, programming models, and decision analysis
• Excellent communication and problem-solving skills
• Ability to work onsite for skill assessments as required

#LI-OI1