Job Details

Data Center Infrastructure Support Specialist

Charlotte, NC (University area)

Hybrid Role (in office Tuesday, Wednesday, Thursday)

Work Hours: 8:00AM – 5:00PM

Brooksource is searching for a Data Center Infrastructure Support Specialist to support our Fortune 500 Energy & Utilities client in Charlotte, NC. The successful candidate will deliver proactive monitoring and issue resolution for data center infrastructure and critical business applications.

Responsibilities

• Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.
  • Setup/modify, monitor, and track the client server production batch job flows.
  • Perform Server Reboots or system restarts (IPL) as needed.
• Provide support internally for any technical issues requiring escalation.
• Participates on projects teams to provide support and consultation as needed.
• Participates in rotational schedule to assist with heavy patch deployment nights (e.g. Thursday and Saturday).
• Participates in ongoing cross-training of technical and process knowledge.
• Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
• Lead and participate in service disruption events and disaster recovery exercises.
• Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
• Develop and promote standard processes and procedures.
• Identify and implement automation opportunities.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science
• In addition to required degree, 1-year related work experience
• In lieu of Bachelor’s degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience

DESIRED QUALIFICATIONS:

• Bachelor’s degree in business (MIS) or related discipline.
• Strong Collaboration and Customer service skills.
• Strong interpersonal skills with the ability to work effectively in a team environment.
• Proficiency with Microsoft Office tools.
• Hands-on experience with Cisco enterprise networking product.
• Familiar with Data Network/Transport Environments.
• Highly motivated, flexible, and full of initiative.
• Ability to lead amongst peers to fulfill requests and resolve issues.
• Ability to analyze, resolve, and document problems and resolution.
• Strong Written and Verbal communication skills.
• Experience and working knowledge of:
  • Virtualization Technologies (VMware, Citrix).
  • Data Center working environment.
  • Windows server and desktop operating systems.
  • Linux and UNIX server operating systems.
  • Storage Area Network Infrastructure.

RESPONSIBILITIES

• Deliver proactive and predictive monitoring, support, and problem resolution for all data center infrastructure, software environments, storage, printing, networking, and batch environments
• Provide tier 1 monitoring and support for enterprise infrastructure environments, including client server, Windows, Linux, storage, Citrix, IIS, and web/middleware platforms
• Setup, modify, monitor, and track client server production batch job flows
• Perform server reboots or system restarts (IPL) as needed
• Provide internal support for technical issues requiring escalation
• Participate on project teams to provide support and consultation as needed
• Participate in rotational schedule for patch deployment and maintenance windows, including heavy patch deployment nights
• Engage in ongoing cross-training of technical and process knowledge
• Review and complete incident, work order, e-Form, and other IT infrastructure related requests
• Lead and participate in service disruption events and disaster recovery exercises
• Assist in determining, planning, and implementing necessary changes to IT infrastructure
• Develop and promote standard processes and procedures
• Identify and implement automation opportunities to improve efficiency