Job Details
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Posted today
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Job ID: JN -122025-560100
Software Engineer III (Genesys Developer)
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Charlotte, North Carolina
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Contract
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Enterprise Applications
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70/hr
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Job Description
Genesys Cloud Developer
Our Client is seeking a highly skilled and experienced professional to manage and optimize their Genesys cloud platform for contact center operations. In this critical role, you will ensure reliable 24/7 operations, drive innovation by integrating AI-developed applications via API, and collaborate closely with both internal teams and external vendors to resolve technical issues. You will be responsible for developing comprehensive technical documentation and job aids, implementing technological efficiencies, and supporting the strategic roadmap for contact center technology. The ideal candidate is passionate about leveraging technology to enhance customer service operations, thrives in a dynamic environment, and excels at seamless communication between IT and business partners.
WHAT YOU'LL DO
- Manage and maintain the Genesys cloud platform to ensure seamless and reliable 24/7 contact center operations
- Architect, design, and integrate internally developed AI applications with the Genesys Cloud platform via API
- Collaborate with internal teammates and external vendors to troubleshoot and resolve platform issues efficiently
- Develop comprehensive technical documentation and job aids to support team members and improve operational efficiency
- Identify and implement technological efficiencies to optimize contact center performance and drive innovation
- Communicate changes, updates, and technical information effectively to IT leaders and business partners
- Plan and execute deployments of new features and updates to the Genesys cloud platform
- Support business partners in developing and executing a strategic roadmap for contact center technology
- Leverage experience with Aspect/Alvaria workforce management systems and/or Intradiem as needed
WHAT YOU BRING
- Extensive experience with Genesys cloud platform and contact center operations
- 5+ years of software development experience
- Strong troubleshooting and problem-solving skills
- Excellent communication skills, both written and verbal, with the ability to convey technical information to diverse audiences
- Ability to work collaboratively in a team environment and with external vendors
- Experience in developing technical documentation and job aids
- Knowledge of contact center technologies and industry best practices
- Familiarity with project management methodologies
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Desired: IT admin and managing experience with Aspect/Alvaria workforce management systems and/or Intradiem
WHAT'S IN IT FOR YOU
- Opportunity to play a crucial role in maintaining and improving contact center operations
- Dynamic and innovative work environment
- Chance to drive technological advancements and operational efficiencies
- Collaborative culture with exposure to both IT and business partners
- Remote work flexibility
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Us
Beyond The Expected
At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs.
We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.