Job Details
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Posted 1 week ago
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Job ID: JN -012026-562893
Bilingual Helpdesk Analyst
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Wyoming, Michigan
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Contract
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Infrastructure Management
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35/hr
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Job Description
Helpdesk Technician
Remote role
Compensation: $25 per hour
ABOUT THE ROLE
Our client is seeking an entry-level Helpdesk Technician to provide Tier 1 customer support for both software and hardware issues. In this role, you will diagnose and resolve technical problems using established troubleshooting techniques, documented processes, and procedures. You will support internal users of the organization’s technology products and assist external customers in Canada with the eBusiness application suite. The ideal candidate is service-oriented, communicates effectively, and excels at facilitating collaboration between support teams and business units. This is an excellent opportunity for someone looking to start their career in IT support and customer service.
WHAT YOU'LL DO
- Provide Tier 1 technical support for software and hardware issues to internal customers
- Diagnose and resolve customer problems using general troubleshooting techniques and documented procedures
- Support external customers in Canada using the eBusiness application suite
- Facilitate communication between support teams and business units to ensure timely resolution of issues
- Document and track support requests and resolutions accurately in the ticketing system
- Respond promptly and professionally to customer inquiries via multiple channels (phone, email, chat, etc.)
- Escalate unresolved issues to higher-level support as needed, following established escalation procedures
- Maintain a high level of customer satisfaction by delivering responsive and effective support
WHAT YOU BRING
- Experience with Tier 1 customer support for software and hardware issues (entry-level candidates welcome)
- Ability to diagnose and resolve technical problems using troubleshooting techniques
- Familiarity with documented support processes and procedures
- Strong service orientation and responsiveness to customer, employee, and supplier needs
- Effective verbal and written communication skills; able to express thoughts professionally, clearly, and concisely
- Ability to facilitate communication and collaboration between support teams and business units
- Experience supporting external customers, preferably with eBusiness applications, is an asset
- Strong organizational skills and attention to detail in documenting support activities
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Us
Beyond The Expected
At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs.
We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.