Job Details
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Posted 1 day ago
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Job ID: JN -102026-589686
Analyst, End User Client (Business Applications)
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Dublin, Ohio
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Contract
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Remote
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Electrical & Mechanical Engineering
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$19.00 - $21.00/hr
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$19.00 - $21.00
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Job Description
Analyst, End User
Location: 100% Remote
Rate: $19-21/hr.
Resume deadline: November 23, 2026
About the Role:
This is a customer-focused IT support role responsible for providing technical assistance to end users utilizing the proprietary ordering applications. The IT Service Center Analyst serves as the first point of contact for customer issues, troubleshooting technical concerns, documenting incidents, and collaborating with internal support teams to ensure timely resolution.
What You’ll Do:
· Provide professional and positive technical support to customers via phone and ticketing systems
· Troubleshoot and resolve issues related to customer ordering applications, login access, reporting tools, and system functionality
· Answer questions regarding system procedures, online transactions, system status, and downtime processes
· Escalate complex issues to Level 2 support teams when appropriate
· Document incidents, resolutions, and customer interactions within the ticketing system
· Partner with end users to understand business requirements and align technology solutions
· Assist with password resets, account unlocks, and general user account management
· Maintain service levels and follow established support processes and procedures
· Deliver exceptional customer service while managing multiple requests in a fast-paced environment
What You Bring:
· Minimum of 2 years of experience in a Global IT Service Desk, Help Desk, or Call Center support environment
· Experience supporting end users in a customer-facing technical support role
· Previous call center experience preferred
Top Skills / Experience:
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent verbal and written English communication skills
- Experience with Microsoft technologies including O365, Microsoft Teams, and OneDrive
- User account administration experience including password resets and account unlocks
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms
- Ability to work independently in a remote environment
- Technical certifications (CompTIA A+, ITIL, etc.) preferred
- Ability to accommodate flexible scheduling requirements
#LI-OL1
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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About Us
Beyond The Expected
At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs.
We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.