Job Details

IT Product Owner

Location: Miami, FL Hybrid

Position Summary

Our enterprise cruise line client is seeking an IT Product Owner to support a high-visibility initiative focused on enhancing the pre-cruise guest experience through data-driven personalization.

This role sits within the Onboard Revenue & Guest Experience vertical, which owns all guest transactions, revenue, and supporting data across the full journey- from pre-cruise booking through onboard experience and post-cruise engagement.

The IT PO will act as a central coordinator and accountability driver across multiple business and technology teams. This individual will not be responsible for building or designing solutions, but rather ensuring alignment, execution, and delivery across a complex, cross-functional environment.

Key Responsibilities

Cross-Functional Coordination & Delivery

• Serve as the primary point of coordination across 6+ departments, including Digital Marketing, Business Operations, Data Engineering, Data Science, and other enterprise teams
• Manage cross-team dependencies, timelines, and deliverables to ensure successful execution
• Facilitate alignment between business objectives and technical execution across distributed teams
• Drive clear communication, transparency, and accountability across stakeholders

Execution & Program Support

• Support delivery of a large-scale personalization initiative spanning pre-cruise digital experiences
• Coordinate efforts to enable personalized offers across:
  • Dining packages
  • Beverage packages
  • Shore excursions
• Track progress, identify risks, and proactively remove blockers or escalate issues as needed
• Operate effectively in an environment with no centralized PMO, partnering with distributed project managers and team leads

Agile & Process Leadership

• Support agile ceremonies and execution across a hybrid Agile/Waterfall environment
• Partner with Product Owners, Scrum Masters, Analysts, and Engineering teams to ensure delivery alignment
• Help define and evolve processes where needed — this role has flexibility to shape structure and best practices

Qualifications

Required Experience

• 4+ years of experience in a Product Owner, Technical Product Owner, or Program Coordination role
• Experience working in enterprise environments with multiple stakeholders and dependencies
• Proven ability to manage complex cross-functional initiatives
• Experience operating in Agile or hybrid Agile/Waterfall environments

Preferred Technical Exposure (Nice-to-Have)

• Familiarity working with data platforms and data-driven products
• Exposure to:
  • Feature tables or supporting data science workflows
  • Streaming data concepts (e.g., event-driven architectures)
  • Cloud environments (AWS or similar)
• Awareness of modern data tooling such as:
  • Databricks
  • Kafka
  • ETL / data pipeline concepts

(Note: Deep technical expertise is not required. Training and upskilling opportunities may be provided.)

Why This Role

• Opportunity to work on a flagship personalization initiative impacting millions of guests
• High exposure across business and technology leadership
• Ability to shape the role and influence how work gets done
• Long-term roadmap with meaningful business impact across revenue and guest experience